{"id":3372,"date":"2023-11-06T15:39:16","date_gmt":"2023-11-06T20:39:16","guid":{"rendered":"https:\/\/university-communications.ncsu.edu\/documentation\/?page_id=3372"},"modified":"2026-03-03T14:43:54","modified_gmt":"2026-03-03T19:43:54","slug":"get-support","status":"publish","type":"page","link":"https:\/\/university-communications.ncsu.edu\/documentation\/get-support\/","title":{"rendered":"Support and Training"},"content":{"rendered":"\n\n\n\n\n<h2 class=\"wp-block-heading\">Workshops<\/h2>\n\n\n\n<p>Live, hands on <a href=\"https:\/\/university-communications.ncsu.edu\/documentation\/get-support\/workshops\/\" data-type=\"page\" data-id=\"49\">workshops<\/a> are offered roughly every month. These workshops are a great way to learn how to use the NC State Theme and other campus WordPress offerings.<\/p>\n\n\n\n<p>Workshops are a good way for content maintainers of all skill levels to learn how to manage their sites. Workshops are also offered for site administrators who are responsible for more performing more complex tasks on a site beyond content maintenance.<\/p>\n\n\n<div class=\"is-text wp-block-ncst-buttons\">\n    \n<div class=\"is-style-secondary wp-block-ncst-button\">\n      <a\n        class=\"ncst-block__button-link btn\"\n        href=\"https:\/\/university-communications.ncsu.edu\/documentation\/get-support\/workshops\/\"\n        data-ncst-lightbox=\"false\"\n                      >\n                  <span class=\"text\">See upcoming workshops<\/span><span class=\"arrow-indicator\"><svg class=\"wolficon wolficon-arrow-right-bold\" role=\"img\"  aria-hidden=\"true\">\n\t\t\t\n\t\t\t<use xlink:href=\"#wolficon-arrow-right-bold\">\n\t\t<\/svg><\/span>\n              <\/a>\n    <\/div>\n  \n\n  <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"office-hours\">Office Hours<\/h2>\n\n\n\n<p>OIT Design and UComm Web Services hold drop-in office hours every other Friday from 10 a.m. to noon. Office hours are held virtually via Zoom.<\/p>\n\n\n\n<p>Upcoming offices hours days can be&nbsp;<a href=\"https:\/\/webpublishing.oit.ncsu.edu\/support\/#office-hours\" class=\"\">found here<\/a>.<\/p>\n\n\n\n<p>You do not need to pre-register or let us know that you\u2019re coming, but we do ask that you know what you\u2019d like to talk about before joining the call.<\/p>\n\n\n<div class=\"is-text wp-block-ncst-buttons\">\n    \n<div class=\"is-style-secondary wp-block-ncst-button\">\n      <a\n        class=\"ncst-block__button-link btn\"\n        href=\"https:\/\/webpublishing.oit.ncsu.edu\/support\/#office-hours\"\n        data-ncst-lightbox=\"false\"\n                      >\n                  <span class=\"text\">Find Upcoming Sessions<\/span><span class=\"arrow-indicator\"><svg class=\"wolficon wolficon-arrow-right-bold\" role=\"img\"  aria-hidden=\"true\">\n\t\t\t\n\t\t\t<use xlink:href=\"#wolficon-arrow-right-bold\">\n\t\t<\/svg><\/span>\n              <\/a>\n    <\/div>\n  \n\n<div class=\"is-style-secondary wp-block-ncst-button\">\n      <a\n        class=\"ncst-block__button-link btn\"\n        href=\"https:\/\/go.ncsu.edu\/web-office-hours\"\n        data-ncst-lightbox=\"false\"\n                      >\n                  <span class=\"text\">Join via Zoom<\/span><span class=\"arrow-indicator\"><svg class=\"wolficon wolficon-arrow-right-bold\" role=\"img\"  aria-hidden=\"true\">\n\t\t\t\n\t\t\t<use xlink:href=\"#wolficon-arrow-right-bold\">\n\t\t<\/svg><\/span>\n              <\/a>\n    <\/div>\n  \n\n  <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"help-request\">Submit a Help Request<\/h2>\n\n\n\n<p>The UComm and OIT web teams can be reached by email <a href=\"mailto:wordpress@help.ncsu.edu\">wordpress@help.ncsu.edu<\/a> or by completing the form below.<\/p>\n\n\n\n<p>Please remember to include the URL of the site or page for which you need assistance. Screenshots are also helpful in providing a speedy response.<\/p>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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